Freshsales is a Customer Relationship Management(CRM) tool designed for small and medium-sized businesses to enhance sales and marketing capabilities, including inbuilt chat and phone functionalities.

A CRM software helps businesses offer their customers a personalized and seamless experience. Moreover, it helps business owners build cordial relationships with their customers by keeping a record of all customer interactions, keeping track of your sales, arranging and prioritizing business opportunities, and enhancing collaborations between various teams. For instance, with Freshsales, you can collect and analyze details of your leads, customers, and sales. Also, you can create and send marketing emails according to the buying journeys of your leads and make calls. Therefore, while you focus on growing your business, Freshsales’s sole business is to help you manage your sales, marketing, and customer relationships, thereby enhancing all your business operations.

Freshsales has positioned itself as the choicest small business CRM. The user base limit offered by this company is unlimited on the free plan. For starters, it provides 24 hours support on five business days over the phone, email, and chat. You are also granted access to demos and user guides to understand the business CRM better. It also allows you to restrict your CRM’s access based on the access-category of your employees using their role-based access design.

Freshsales is geared towards providing an effective system that helps small and medium-scale businesses with customer management by providing one CRM platform that unifies all your business processes, from sales and marketing to data management. It saves you the hassle of managing your customer base and allows you to focus more on growing your business. Moreover, it helps you engage with prospects across various platforms, build valuable relationships with customers and prospects, get insight into your business, improve your team’s productivity, and ramp up your sales.