Happyfox powerful and easy to use system that isn’t affirdable but maybe worth it if you are looking for the high level of customisation and integration on offer.

Its primary products are all software as a service (SaaS) support platforms including help desk solution that offers extensive integrations. This all-inclusive application has transformed the way customer support agents work these days. The tools in this service desk software help the smaller teams compete with larger organizations.

Customer support can generate, manage, and resolve tickets from multiple channels including emails, social media, voice calls, and live chats. HappyFox also offers content management features, reports, analytics, and self-service portals which is very helpful for managers and supervisors to improve efficiencies and service levels.

By syncing your support email address, Happyfox automatically converts all incoming emails into actionable tickets. Even social media mentions and messages can be easily converted into tickets. It handily tracks, ranks and follows up on requests. You can also add live chat to your support centre and record all customer conversations.

HappyFox also enables you to create tickets and receive notifications directly from internal communications platforms like Slack and Microsoft Teams. This robust ticketing system features SLA management, survey & feedback, help desk reporting, asset & task management, escalation, customization, community forums, self-service portal and DIY knowledge base. HappyFox records contextual customer information plus interaction and you can add numerous support agents, enjoy infinite storage space, regular backup, classify emails, measure major metrics to evaluate and improve team efficiency.

Let’s look at Happyfox in more depth to see if it is the right platform for your business.