What is Happyfox?

Happyfox powerful and easy to use system that isn’t affirdable but maybe worth it if you are looking for the high level of customisation and integration on offer.

Its primary products are all software as a service (SaaS) support platforms including help desk solution that offers extensive integrations. This all-inclusive application has transformed the way customer support agents work these days. The tools in this service desk software help the smaller teams compete with larger organizations.

Customer support can generate, manage, and resolve tickets from multiple channels including emails, social media, voice calls, and live chats. HappyFox also offers content management features, reports, analytics, and self-service portals which is very helpful for managers and supervisors to improve efficiencies and service levels.

By syncing your support email address, Happyfox automatically converts all incoming emails into actionable tickets. Even social media mentions and messages can be easily converted into tickets. It handily tracks, ranks and follows up on requests. You can also add live chat to your support centre and record all customer conversations.

HappyFox also enables you to create tickets and receive notifications directly from internal communications platforms like Slack and Microsoft Teams. This robust ticketing system features SLA management, survey & feedback, help desk reporting, asset & task management, escalation, customization, community forums, self-service portal and DIY knowledge base. HappyFox records contextual customer information plus interaction and you can add numerous support agents, enjoy infinite storage space, regular backup, classify emails, measure major metrics to evaluate and improve team efficiency.

Let’s look at Happyfox in more depth to see if it is the right platform for your business.

What popular features do you get with Happyfox?

  • Single Sign-on options
  • Third Party integrations
  • Omni-channel
  • Self-help solution
  • Top security

  • Analytical tools
  • Easy to use platform
  • Community Forums
  • Automated Routing
  • Live Chat

  • Ticketing system is colour coded
  • Easy customization and branding
  • Contract (SLA Management)
  • Alerts (Escalation)

Customer Support is available at Happyfox

HappyFox is incredibly easy to use however there are a wide selection of support services available. With subscription, you have access to video tutorials, ebooks, webinars, product guides, a product blog, and case studies. For additional support, this services desk software also offers live chat, email support, and phone support.


What kind of business is Happyfox ideal for?

Happyfox is designed for medium to large organizations that offer mainly customer support software, IT service desk, and a help desk for operations like HR, marketing and sales.
The software is available entirely on the cloud with advanced features in each plan like automation rules, asset management tools, and social media widgets.

Pros and Cons

  • Comprehensive ticketing
  • Asset management functionality
  • Helpful in creating knowledge base
  • Easy to use
  • Effective automation
  • API integrations

  • Extra cost for SMS and chat features
  • No trial without demo

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How much does Happyfox cost?

*based on information provided by the vendor. Actual cost may vary.

Currently, Happyfox has four plans on offer:

Mighty plan costs $29 per agent per month on an annual commitment and includes third-party integrations, with only RingCental Phone integration, Microsoft Dynamics CRM, Stripe.

Fantastic plan costs $49 per agent per month on an annual commitment; includes everything in the mighty plan plus multi-branding, SMS and satisfaction surveys.

Enterprise plan costs $69 per agent per month on an annual commitment; includes everything in the fabtastic plan plus asset management.

Enterprise Plus plan costs $89 per agent per month on an annual commitment and has all the features available.

Integration to other software is possible with most popular CRMs supported with SSO options. Happyfox Live Chat costs $29.99 to $99.99 monthly per agent, depending on the tier.

Final thoughts...

Happyfox may not be the first helpdesk you think of when online ticketing comes to mind. Additional expenses and a cost per agent can make it not feasible for smaller businesses. However current customers appear to be generally very pleased with this solution due to the effectiveness of the ticket handling solution and the solidity of the platform. The ticket management system is also impressive. Its extensive ability to customise the layout of your tickets, help desk, schedules and integration options make it a very attractive platform for mid to large size business.

Visit their website today to find the right plan for your business.