What is Hubspot?

HubSpot is best known for its CRM software, but it’s customer support solution is also worth your attention. Service Hub connects all your customer service data and channels in one platform, so you can easily support, retain, and grow your customer base. This results in better customer service management, and happy customers at every stage of the journey.

Service Hub is a cloud-based customer service platform which offers features like reporting, lead generation, marketing automation and conversion analytics. It comes with a customer relationship management module, which allows enterprises to organize customers’ details and track the progress of interactions and sales pipelines across all social media platforms, by getting real-time notifications on log activities. The Service Hub seamlessly integrates with HubSpot CRM, giving you the ability to automatically track customer details and interactions in one dashboard. If you use HubSpot for sales and/or marketing, you may want to integrate HubSpot Service Hub for all your customer support needs.

Its team email tool lets users link shared mail address to a collaborative inbox and centralize conversations which improves transparency across teams. HubSpot implements a range of security measures to ensure the safety of your data. All data is transferred using high-grade encryption, with web application and network firewalls and DDoS-prevention defences in place. Regular auditing and testing are carried out to identify vulnerabilities.

What popular features do you get with Hubspot?

  • Customer Portal
  • Knowledge base
  • Omni-channel messaging
  • Inbound calling

  • Live chat
  • VoIP calling
  • Customer database
  • Customer engagement tools

  • Health scoring
  • Macros and templated responses
  • Document storage
  • Alerts and notifications

Customer Support is available at Hubspot

HubSpot offers a tiered approach to supporting its software products. For people using its free products, support is only offered by community forums. The paid plans offer the option of phone support in more than 40 different countries.

At HubSpot, there is a wide range of customer service options available. You can choose to receive help through email, phone, or live chat. The community resources are incredibly extensive. HubSpot has prepared a large library of support documentation available on its website.

In addition, HubSpot offers training and certification programs to help you get the most out of their software. HubSpot provides an excellent level of customer service overall.


What kind of business is Hubspot ideal for?

Hubspot Service Hub is ideal for all types of businesses, large and small. It works well for teams that need an omnichannel customer service tool by providing users the ability to communicate with customers over multiple communication channels like live chat, email, and phone. This makes it easy for customers to reach your business using the channel most convenient for them.

It also suits smaller teams that need a free customer support tool for basic service management. Small businesses with limited or no budget for a paid service can benefit from HubSpot Service Hub’s free support tools, particularly the live chat and email functions. It is ideal for small businesses that want to streamline their support services without the need for frequent calling.

Pros and Cons

  • Feature rich
  • Comprehensive ticketing system
  • Includes Hubspot CRM
  • User-friendly interface
  • Easy to customise
  • Reliable customer support

  • Limits on users
  • Web App can be slow

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How much does Hubspot cost?

*based on information provided by the vendor. Actual cost may vary.

HubSpot offers a variety of pricing options depending on the size and needs of your business. The free plan includes basic features, while for businesses that need more features, HubSpot offers several paid plans with various price points.

  • Free: This is free version that offers basic features like Ticketing, CS support form field, live chat, bots, team emails, email templates, reporting dashboards, calling, meetings and email scheduling.
  • Starter: Costs $45 per month for two seats and includes the basic free plan features plus conversation routing, customised branding, email sequence, simple ticket automation, multiple ticket pipeline, multiple currencies and calling SDKs.
  • Professional: Costs $400 per month for 5 seats and includes everything in the starter plan plus phone support, knowledge base, customer service automation, multiple ticket pipelines, teams, 1:1 video creation & hosting, salesforce integration, custom reporting, helpdesk automation and customer feedback surveys
  • Enterprise: Costs $1,200 per month for 10 users and includes everything in professional plan plus playbooks, calculated properties, single sign-on, Goals, user roles, team management and conversation intelligence

Whatever your business size and needs, HubSpot has a pricing option that can fit you.

Final thoughts...

Hubspot Service Hub comes with top features on both their free and paid plans. It includes comprehensive sets of controls, actions, and information for managing customer services tickets. There are however limits on the number of users available for each plan and the level of support you get from Hubspot. Additionally initial set up might require extensive staff training.

If you’re after a solution that will integrate seamlessly with your sales and marketing software, HubSpot is an excellent, feature-rich choice.

Visit their site to find the best plan for you!