What is Wix Answers?
Wix Answers is a smart and scalable helpdesk software aimed primarily at small to midsize businesses. This cloud based service is easy to set up and easy to use as Wix’s flagship website builder.
Wix supports DIY solutions through a wide range of customizable templates and drag-and-drop editing tools that helps users set up a functioning helpdesk fast. Agents support customers from a single workspace, enabling efficiencies across multiple channels.
Developed for growing businesses, this system is easy to scale whilst ensuring that service is never compromised. Omni channel service is available over chat, email, phone, SMS, and social media. Everything is integrated in the one platform so you have a single timeline for all conversations, a 360-degree view of customers and one intuitive interface for all communication. Agents no longer have to switch between tabs to resolve a single customer issue.
Wix Answers knowledge management tool lets you easily create and publish a fully branded help centre. Customers can easily find answers to common questions quickly and avoid long wait times for general issues. This allows support agents to have more time to focus on complex issues.
You can also use help widgets to display articles and guides along the user journey on your website. Answers automation improves your content’s performance, helps you meet SLAs, while saving time and money on repetitive tasks. Data can be filtered and viewed by any participant to help make informed decisions. Control Room features a live dashboard for all your channels, SLAs and workflows.
Wix Answers solves many of the common customer support industry pain points with its advanced, consolidated system. The platform offers a ticketing system, knowledge management, call center, live chat and built-in analytics. Additionally, it includes integrations with the likes of Zapier, Crowdin, Jira, HubSpot, Klaus, Unbabel, Slack, Enabley, Klaus App, Salesforce.
What popular features do you get with Wix Answers?
- Easy to use Interface
- Third Party integrations
- Self-help solution
- Analytical tools
- Ticketing system
- Live chat
- Email Integration
- Content Localization
- Task Management
- Unified customer service platform
- Comprehensive reporting
- Single Sign-on and Social media authentication options
Customer Support is available at Wix Answers
Wix offer multi-lingual support for their clients. You can contact them 24/7 via email, phone or through the platform itself.
You can also start a live chat, request a callback and schedule a callback. All you need to do is select the suitable option to start a live chat with one of Wix’s customer support agents, in real time. Wix connects with you with a real life customer support worker.
What kind of business is Wix Answers ideal for?
Wix Answers suits startups, SMEs, agencies and enterprises looking for an easy to use, smart and scalable customer service solution. It’s intuitive, code-free platform makes setup and daily tasks completely effortless. data-driven decision-making tools provide insights and ensure effective customer support journeys from start to finish.
Small to medium businesses can grow their support services without sacrificing quality; using visibility tools and real-time automations to keep operations running smoothly as they scale up.
Pros and Cons
- Fast and easy call centre set up
- Powerful tools for building knowledge base
- Omnichannel service
- Multilingual support for 10+ languages
- No coding experience required
- Lacks enterprise features
- Still an evolving system
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How much does Wix Answers cost?
*based on information provided by the vendor. Actual cost may vary.
Wix Answers has transparent pricing particularly suited to small and medium businesses. The Call Center, Live Chat, and Ticketing System components cost $11 per user per month for each feature. The Knowledge Base (KB) feature begins at $19 per user per month. You can get the complete package for $30 per user per month which suits businesses that are still understanding their needs.
Yearly pre-paid subscription costs $360, saving $72 per year. For more than 101 agents, it is recommended to use Wix Answers for Large Businesses, which is a tailored to large enterprise.
Wix Answers also offers a 14-day trial period but offers no free plan.
Wix Answers has a very new feel to it. Pricing is slightly costlier than some more established competition for multiple users. Companies that may need more detailed reporting or a custom solutions may not be able to achieve this freely.
Wix Answers however is a robust and versatile helpdesk solution with its main advantage being the ease of use. It will appeal to any SMB that needs to get a helpdesk solution online quickly. Visit their website today to see if it is right for you.