What is ePOS NOW?
EPOS NOW is a global cloud-based software provider that creates innovative Point of Sale solutions. EPOS NOW integrates the power of cloud computing with modern technology to improve the online payment system of many businesses in the retail and hospitality industry.
EPOS NOW was created in Norwich, England, in 2011. Its founder, Jacyn Heavens, established the tech company with the aim of breaching the gap between business and affordable payment processing technology. The Point of Sale technology is suitable for small to medium-sized businesses, and it can also be scaled to fit the use of larger establishments. The EPOS NOW system is highly responsive and has a round-the-clock availability to deliver uninterrupted online payment service to customers. The point-of-purchase software is compatible with iOS, Windows, Mac, and Android-enabled devices.
EPOS NOW uses a cloud-based system, which means all your data are stored in the cloud and you can access it from anywhere in world. You can decide to buy any of its hardware from the company or get yours from a third party. The company boasts of being one the world’s best gateway point of sale providers. It takes a short time to learn and get acquainted with the system. Moreover, they present an always-on-standby customer care system that responds to users within a short time.
The company’s POS system has specialized features for retail or restaurant packages, depending on your business type. In addition to payment processing services, EPOS NOW system is designed with many business management features like retail accounting, inventory management, and customer management, which help users carry out other business processes. This way, business owners can easily track customer behaviour and specific habits through its customer management features. This data can then be used to improve business through streamlined service offers. To accelerate business transactions for users, EPOS NOW supports integration with a whole lot of other applications like LoyatyDog, Salesforce, Quickbooks, PayPal, MailChimp, Sage One, and Xero, among others. This review will look more into the available features of the EPOS NOW Point of Sale system for small businesses and how the technology can help your business and staff.
What popular features do you get with ePOS NOW?
- Ordering Automation
- Sales Tracking
- Customer Account Profiles
- Customer Loyalty Program
- Data Visualization
- Returns Management
- Retail point of sale
- Real-time Inventory management
- Flexible payment options
- Ecommerce integrations
- Multiple store capability
- Expert 24/7 support
- Staff management
- Online ordering & delivery
- Real-time analytics & reports
Customer Support is available at ePOS NOW
EPOS NOW provides good customer care and support to its users. If a problem with the software emerges, you can count on EPOS NOW’s team of professionals to help you solve the issue immediately. Their technical support team is reliable, accommodating, and helpful in assessing technical issues, consequently helping to find a solution. If you want to make full use of their customer care team by receiving dedicated support and constant technical help, you must subscribe to EPOS NOW’s premium subscription package. Otherwise, you’ll only get assistance for a reduced time, which may not be sufficient if you run a busy restaurant with extended hours.
The type of customer service support available to all EPOS NOW users include:
- Live chat
- Phone service
- Email support
What kind of business is ePOS NOW ideal for?
EPOS NOW system has a Point of Sale technology well suited for the Retail and Hospitality industries. Although most of its customers run a small to medium-sized businesses, EPOS NOW can also be ideal for larger establishments.
Some of the most ideal businesses for EPOS NOW includes all retail stores like:
- Apparel Store
- Convenience Store
- Electronics Store
- Gift Shop
- Vape Store
- Liquor Store
EPOS NOW also has specialized hospitality industry features for businesses such as:
- Quick Service
Pros and Cons
- Simple in appearance with a clear interface and a customizable layout.
- Available on a wide range of operating systems.
- It is easy to get it started for immediate use.
- Extensive integration capabilities for adding a lot of features with compatible integrations.
- Expert customer care support team responds swiftly to complaints.
- Can keep track of what clients order and send emails when they make credit card payments.
- You can easily track your sales system with the sales reporting feature.
- Ability to manage the system remotely.
- A lot of additional fees for special features makes it expensive.
- Measurement is in standard unit and does not display in metric.
- Getting a hold of customer support can be a bit tricky if you’re not on the premium subscription.
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How much does ePOS NOW cost?
*based on information provided by the vendor. Actual cost may vary.
EPOS NOW has a transparent pricing system. You can choose between two options and decide which subscription plan to go for. All packages come with a credit card-free 30-day trial to test the software. If you have a bigger business or your business needs special features, you can opt for the Enterprise package.
The Standard Package costs $39 per month per business location and an additional $24 for each additional register. With this plan, you will have access to unlimited products, cloud reporting, and installation help.
The Premium Package costs $69 per month per business location, with an additional $45 for each added register. This plan includes everything from the standard plan with additional 24/7 phone support.
You can get the entire Point Of Sale system, including all the core hardware and software, directly from the company for as low as $449, depending on your unique business needs. This payment will cover everything you need, including installation support. You will have to contact EPOS NOW’s sales representative to get the right estimate if you want to use their Enterprise Package.
If you’re looking for a dependable and feature-rich cloud-based point of sale system, Epos Now is a worthy candidate for that specification. It’s a single, centralized system that lets you improve your employee activity, customer interactions, and much more. Retail and restaurant enterprises are the strong benefactors of the payment service system. Although you will need to be on a premium subscription to enjoy their packages in full, the system has beneficial features for every business. Moreover, you take advantage of the free 30-day trial to determine if the solution is suited for your company. Get started with EPOS NOW!