What is TriNet?

TriNet Payroll is part of an integrated payroll/benefits/HR package that deals with all of your employee needs. The TriNet company is a PEO (professional employer organisation) and works with your business as a co-employer, sharing legal responsibilities and effectively handling all aspects of your HR, including payroll and the provision of employee benefits, such as health insurance, through recognized national providers.

If you are not familiar with the concept of using a PEO, it is simply a means of outsourcing the entire payroll and HR side of your business to a dedicated provider. Your company gains the services of a partner organisation that, in essence, takes on the role of employer and leases the employees back to your business. You share employer responsibilities with the PEO but they handle all aspects of ensuring that your payroll taxes are compliant and filed on time, that your employees are paid correctly and promptly, and that any HR issues are dealt with in a timely manner. TriNet’s systems are constantly kept up to date with changes in Federal and State tax law so you never run the risk of misfiling.

Access to TriNet’s cloud based systems is available via the internet and through mobile apps available on both Apple and Android devices. A self-service employee area enables staff to check electronic pay stubs and W-2 forms, as well as updating their personal details and accessing their benefits. Expenses can be scanned and claimed via the mobile app, greatly simplifying the process for everyone. Managers can access payroll reports and administer the whole employee lifecycle, from applications and interviews up to the point of hiring, through onboarding and promotions, and finally to the stage when a staff member leaves your company. Integrations with popular accounting software such as Quickbooks Online, Xero, NetSuite and Sage Intacct, as well as an API that allows for custom integration, grants you the ability to view payroll data in the software application of your choice. TriNet also includes the option for time and attendance management, allowing you to create work schedules and build reports to analyze data and maximize the efficiency of your operation. This all happens in real time as the application can track when employees clock in and clock out, and also provides staff with a way of viewing their work schedule as well as managing requests for time off.

Ultimately, the central point of using a PEO to manage your payroll is to dramatically reduce the amount of time that you and your staff need to spend on this side of business administration. TriNet offers this, and also the security of knowing that your legal compliance issues (both in terms of tax filing and your obligations to your employees) will be taken care of by expert professionals. For a small company, the access to enterprise level benefits providers offering health, dental, and sight care plans, as well as life insurance and other options, can make a significant difference when it comes to attracting the best talent to join your business. TriNet deal with large, national benefits providers covering the whole country and they are also able to fully administer a 401(k) retirement plan for your business, at fees that are generally lower than the industry average (according to information on their website).

What popular features do you get with TriNet?

  • Simplified payroll processing
  • Hassle-free HR management
  • User-friendly employee portal
  • Employee benefits management

  • Custom payroll reporting
  • Streamlined expenses processing
  • Expert HR and payroll advice
  • Time and attendance tracking

  • Integration with popular accounting software
  • Tax compliance and risk mitigation

Customer Support is available at TriNet

TriNet offers 24/7 support via online chat, telephone service from 6am to midnight ET, Monday to Friday, and an option to contact operatives via email.

The TriNet app allows employees to manage their own pay information and contact trained operatives who can answer their queries without the need to trouble anyone in your own company.


What kind of business is TriNet ideal for?

TriNet is best suited to small and medium sized enterprises who want to take all of the hassle out of running payroll, administering benefits and dealing with HR, in order to concentrate their time on the core parts of their business. Using the TriNet service can also eliminate the need to hire dedicated bookkeeping and HR professionals for your company.

Pros and Cons

  • Outsourcing payroll processing and employee management saves time and means your company doesn’t need to employ specialists in these areas.
  • Expert management of your payroll and HR needs mitigates the risk of non-compliance with legal standards.
  • Your employees have access to a straightforward, user-friendly portal to enable them to view their financial information and manage their personal details.
  • Access to nationally recognised benefits providers allows your company to offer a comprehensive package to attract the best talent.

  • TriNet don’t advertise the costs of their services up front, meaning you need to talk to a representative to obtain a bespoke quote for your business.
  • Since changing to a new customer service model, TriNet has received mixed reviews for their support offering.

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How much does TriNet cost?

*based on information provided by the vendor. Actual cost may vary.

TriNet are not transparent with their pricing structure and you will need to discuss your requirements with an advisor before you can obtain a quote. The final cost will depend on the size of your organisation and the features you need, but as a rough guideline from various sources it is likely to be at least $150 per employee per month for basic functionality, plus a set-up fee.

Before signing up for TriNet, prospective customers can request a demo of the product through the website.

Final thoughts...

Connecting your company with a PEO can be a productive way of managing your workforce and giving you peace of mind that you are fully compliant with all legal requirements. In any business operation, time is money, and if too much of your time is taken up running payroll and fielding HR enquiries, then TriNet can offer a simple and cost effective alternative to maintaining dedicated bookkeeping and HR departments.

Find out whether TriNet’s services are suitable for your particular business model by visiting their website today.