What is Upserve?

Upserve is a restaurant management software created to increase your restaurant profits. They supply point-of-sale solutions and payment processing for small to midsize businesses. According to their website, restaurants will save nearly 50% over a three-year period with Upserve’s cloud-based restaurant POS system in comparison to traditional on-premise solutions.

Traditional solutions (also known as Legacy POS systems) function on closed networks and storing data on local servers. This essentially equates to everything being stored on the restaurant’s back-office computer – meaning restaurateurs can’t access the information from a smartphone or laptop. Cloud-based POS systems (like Upserve) on the other hand, allow business owners to access data around-the clock from anywhere.

Basically Upserve wants restaurateurs to be in command of their bottom line. When you give businesses a “hassle-free” inventory management solution, you assist them with reducing waste, cutting food costs and streamlining operations.

Upserve’s all-in-one platform offers restaurant analytics, restaurant payments, a mobile app, tableside ordering, a point-of-sale system and a whole lot more. The three available pricing plans at Upserve are flexible and add-ons are available for an additional cost. Some of the fabulous add-ons include; Upserve inventory, recipe costing, 1-click purchasing and customer reporting, just to name a few.

Upserve also has a plethora of free tools and resources that are available to their customers. These include: An online ordering calculator, Covid Recovery Resources, Menu Builder, Marketing Grader, POS calculator, POS Buyers Guide, QR code generator and others. Upserve not only helps restaurants boost their sales and increase staff productivity, they also help restauranteurs manage their restaurants on the fly. Upserve offers a free demonstration to assist users in signing up to the site without any hassles. It is a trustworthy and easy-to-use platform with tech experts available to help customers day-and-night.

What popular features do you get with Upserve?

  • Easy to use
  • 1 free terminal
  • Hundreds of features
  • Transparent pricing
  • Loyalty management

  • Menu Optimisation
  • Online ordering
  • Server performance
  • 24-7 customer support
  • Advanced analytics

  • Shift notes
  • Offline mode
  • Inventory
  • Gift cards
  • Table side/ Online ordering

Customer Support is available at Upserve

Upserve pride themselves on delivering great customer support to their users 365 days a year and reviews online reflect this claim. If customers run into problems on the Upserve platform, they can visit help.upserve.com and access assistance with the ‘Lightspeed Restaurant U Series’ Help Center. Customers will find a myriad of helpful articles and videos about every technical issue imaginable. One can also speak directly to an agent via Live Chat or contact a customer service rep by phone via the number on the Upserve website: (855) 664 3887. Upserve can also be contacted via their numerous social media pages.


What kind of business is Upserve ideal for?

Upserve suits a wide-range of restaurant establishments including Enterprise, Breweries, Bars, wineries and more.

At Upserve, Enterprise customers receive personalized consulting and advice from a committed customer success manager.

Upserve’s Brewery POS mixed with advanced analytics allows business owners to focus on their craft. Upserve’s pre-authorisation enables guests to start a tab with an easy swipe of a card.

Pizzerias in the US LOVE Upserve. In America, consumers spend a whopping 10 billion on pizza delivery each year. That’s a lot of pepperoni. The pizza POS system at upwork integrates online orders and in-call orders without a hitch.

The wonderful thing about the mobile app is guests will spend “less time waiting and more time tasting”. What’s not to love about that?

A study was done at Nucleus Research and it found that bars save 48% with the cloud-based POS at Upserve. When bar owners can customize the interface of their POS software, it means more tips for staff and more revenue for businesses.

Fine Dining:
There is Guest Book software that comes with fine dining POS and it allows restaurant staff to create customized profiles of each individual guest, logging their favorite drinks, meals and cocktails.

Coffee Shops:
Upserve’s coffee shop POS allows cafe owners to focus on making coffee with its advanced analytics, transactions and reward programs. Forget about long queues, Upserve coffee POS is here to ease your stress.

Pros and Cons

  • Advanced analytics
  • Automated inventory
  • Contactless payments
  • 24/7 support

  • Some additional features behind a paywall
  • No free trial available

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How much does Upserve cost?

*based on information provided by the vendor. Actual cost may vary.

  • The Core Plan is $59/month
  • The Pro Plan – $199/month + $50 terminal.
  • The Pro Plus – $359/month

Final thoughts...

Upserve (formerly known as Swipely) was founded in 2009 by the co-founder of Tellime Networks – Angus Davis. Swipely actually began its journey as a social network where people could share their purchases with their mates. Seven years later, Swipely rebranded as Upserve, a restaurant management platform.

Upserve was crowned ‘One of America’s Most Promising Companies’ by Forbes as well as the ‘Best Place to Work’ 6 years in a row. After Davis grew Upserve to over 35mm in APR. eCommerce company Lightspeed acquired Upserve in 2020 for approximately $500 million.

Upserve has received press in Forbes, the New York Times, Wall Street Journal, Entrepreneur, Boston Globe, Quartz and umpteen others.

Upserve POS has over 100 features including; split checks, menu customization, sales analytics, labor reporting, online ordering, shift notes, and employee management.

Upserve was originally put together by former restauranteurs and waitstaff and it makes running a restaurant business so much easier. Whether you are organizing staff schedules, taking restaurant orders from customers, creating new unique menus or implementing a floor plan – Upserve has you covered.

Upserve’s industrial-grade hardware has been specifically chosen for its dependability and sturdiness over time. The great thing about Upserve’s hardware is that it is affordable and includes Epson printers and KDS, Elo Android Tablets and Meraki routers.

But the best thing about Upserve is their ability to back themselves – they guarantee an average 30% sales boost to all of their customers.