What is Nextiva?

Founded in 2006 by Thomas Gorny, Nextiva is a “Connected Communications Company” based in Arizona. Nextiva helps businesses to expand and thrive with their voice-over-internet-protocol (VoIP) phone service, text messaging, video conferencing and superb CRM software.

US News rated Nextiva as the “best business phone system” three years in a row. With over 100,000 businesses dependent on Nextiva for their communication needs, it truly is a useful platform, allowing companies to manage “customer communication and engagement – all in the one place”. Nextiva received 200M in funding from Goldman Sachs Asset Management and their mission now is to provide “actionable customer insights in real time across all channels”. According to Nextiva, the positives of ‘Connected Communications’ include; increased revenue, reduced customer churn, team productivity, decrease in expenses and enhanced business continuity.

The wonderful thing about Nextiva is how easy it is to set up an account with them and should you run into any technical issues – a customer service team member is available to help around the clock. After choosing your plan and selecting a new business number (or transferring an old one), you just download the Nextiva app and you’re ready to rock and roll. If your company is large, extra assistance is available for data integrations, bulk number porting and workflow automation, etc.

Since the pandemic, more people find themselves in the remote workforce than ever before and Nextiva can help businesses do it successfully by using a safe and protected “business communications platform called NextOS. The system allows businesses to participate in conference calls, deliver live presentations and manage their company’s phone service with Cloud PBX. Nextiva prides itself on being a dependable and “world-class” platform, they strive for “99.999% uptime so you’ll never miss a beat with your customers.” The network is monitored by Netiva engineers 24-7 and technical problems are promptly sorted out. If your small business or enterprise is looking for an easy-to-setup VoIP phone service with protection including; call encryption, penetration testing, as well as fraud mitigation, then this Connected Communication Company may be worth a gander.

What popular features do you get with Nextiva?

  • Analytics and Reporting tools
  • Video and audio meetings
  • Customized Dashboards
  • CRM

  • Mobile App
  • Third-party Integrations
  • Automations
  • 24-7 Customer Support

  • Unlimited calling in North America
  • Call Screening

Customer Support is available at Nextiva

Nextiva has an impressive support center offering everything from webinars to product-and-phone-guides to step-by-step assistance with account set-up. You can submit a support ticket on their website or you can talk to them via live chat, their phone-line, email or through their social media accounts which include LinkedIn,Facebook, YouTube and Twitter.


What kind of business is Nextiva ideal for?

Nextiva tells us that it’s built for “non technical business owners not IT wizards”. So if you’re a business owner that fits into that category – Nextiva may be the right platform for you. Nextiva is ideal for small businesses and large businesses. If you are looking for a productivity boost, this is how Nextiva will be able to help.

Small businesses are able to keep their customers super happy by using the Nextiva Connected Communications Platform with VoIP phone numbers, call recording, Sales CRM and Call Pop – which shows insights about every caller you speak to.

Large businesses flourish with the Nextiva Enterprise plan – a phone system with a VoIP call center and SIP trunking. These kinds of businesses dig the Nextiva platform because of its easy installation, ability to scale your business phone, not to mention the security standards and certification.

Pros and Cons

  • Perfect for small to mid size businesses
  • 24/7 Support
  • Free trial available
  • Feature-rich Communications Platform

  • Basic Integrations compared with competitors
  • Video conferencing not included in the Essential pricing plan

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How much does Nextiva cost?

*based on information provided by the vendor. Actual cost may vary.

Nextiva offers its users three business plans:

  • Essential – Quick Start Plan – $18.95/month – 7-day Free Trial available, Unlimited voice & video calling, Voicemail, Toll-free numbers, Outlook/Google Contacts, Integrations, Unlimited internet fax
  • Professional – For Small Teams – $22.95/month – Unlimited conference calls, 40 participants, Unlimited video conferencing, up to 250 participants, Screen Sharing, Auto attendant (multi-level), Mobile and Desktop SMS/MMS, Salesforce/HubSpot Integrations, 1 Professionally Recorded Greeting
  • Enterprise – For Medium Teams – $32.95/month – Unlimited video conferencing, Call recording, Unlimited video conference recording, Voicemail transcription, Microsoft Teams/Custom Integrations, Single Sign On and 3 Professionally Recorded Greetings

Four Contact Center customizable plans are also available at Nextiva ranging from $50/month to $57.95/month. The price is dependent on the needs of your business.

  • Core – Voice Contact Center – all the tools required to run an inbound/outbound global call center
  • Premium – Digital Engagement – (includes everything in Core) plus email, chat, sms and essential quality management
  • Optimum – Workforce optimization – (includes everything in Premium) as well as; full workforce optimisation and workforce management
  • Ultimate – Workflow Automation – (includes everything in Optimisation) as well as; analytics, apps, tools and Workflow Automation Suite

Final thoughts...

If your small or midsize business is looking for a top-notch business communications solution, the incredible range of call management and workflow features Nextiva has available – are worthy of your attention.

There are numerous reasons on why you should subscribe to Nextiva for all your communication and management needs, these include desktop and mobile apps, reports and analytics, the CRM Call Pop function as well as incredible add-ons such as an Intelligent Virtual Agent, CRM connectors and real-time performance dashboards.

There is also a 7-day free trial available which allows you to experience how the Nextiva VoIP phone service works without committing to a monthly or annual plan. You can also request a demo from their sales team.

Nextiva gives businesses (small and large) endless ways to communicate with their customers and teams. It doesn’t really matter if your business is primarily based in the office or out and about, this Connected Communications Company has you covered.