What is RingCentral?

RingCentral is an all-in-one communications provider that simplifies interactions in the workplace with call, meet and message – all included within the same app.

RingCentral’s communication solutions are affordable, flexible and allow businesses to interact and collaborate from anywhere and on any device.

RingCentral was founded back in 1999 by Ukrainian-American computer scientist – Vlad Shmunis. Created for companies large and small, RingCentral offers an easy-to-use communications solution with an abundance of features available.

Ring Central is based in California and has offices in Australia, the UK and Canada. In 2021, the Financial Times listed RingCentral as one of America’s ‘Fastest Growing Companies’.

What popular features do you get with RingCentral?

  • Video conferencing
  • Call logging
  • Call recording
  • Mobile access

  • Virtual extensions
  • Ring Groups
  • SIP trunking
  • Multi-use collaboration

  • Mobile access
  • Call log

Customer Support is available at RingCentral

You can talk to an expert at RingCentral by calling 1800 940 745. 24/7 live support is available for the Standard, Premium and Ultimate pricing plans. Their official website offers a wealth of information about their products , features and services via documentation, videos plus live training.


What kind of business is RingCentral ideal for?

Ringcentral provides a reliable cloud-based phone system to a variety of industries including:

Financial Services – RingCentral works with the financial services industry globally, whether they’re wanting to improve banking, investment management, insurance or security. RingCentral can keep you connected and provide you with the support that you need.

High Tech – Plenty of technology companies make the choice to collaborate with RingCentral, so they can “grow and scale faster, inspire a culture of teamwork and improve customer engagement”.

Healthcare – Secure cloud communications assist with delivering better patient care and experiences whilst reducing costs. The RingCentral app gives this industry so many choices in how they can connect with patients from anywhere and at any time.

Education – The RingCentral app makes education easier and provides solutions for educators and students with their message, video, phone and contact center.

Manufacturing – RingCentral’s mission is to modernize manufacturing businesses with cloud-based communication systems.

Retail – With a RingCentral phone system, you can connect with customers online or instore.

Customer Services – Streamline operations and “create reliable customer experiences” with the incredible array of features available.

Nonprofits – RingCentral’s team messaging and video meetings empower non profits by helping to manage fundraising, bring volunteers and donors together as well as reducing expenses.

Restaurants – RingCentral provides restaurants with curbside pickup, remote customer service and easy administration with its IVR software, auto receptionist, sms updates plus reporting and analytics. Keeping customers happy has never been easier than with this all in one platform.

Automotive – The RingCentral app is a must-have for automotive retail. It enables businesses to streamline their communications with phone, chat, instant video and more.

Pros and Cons

  • Great customer service
  • Great audio and video quality
  • Easy to set up
  • Software support

  • Limited Interactive Voice Response

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How much does RingCentral cost?

*based on information provided by the vendor. Actual cost may vary.

There are 4 plans available at RingCentral and if you pay annually (instead of monthly), it will save you up to 33%. The most popular pricing plan at RingCentral is the Essentials package with the Premium being the best value.

The Essentials Pricing Plan is probably more suitable to businesses with fewer needs and tight budgets. The Standard Pricing Plan is the pick of the tiers for small companies because of its integrations, features and tools that enable collaboration at a cheaper cost. It is definitely the best choice for customers with over 20 users. The Ultimate is obviously the best option for larger companies with its unlimited storage and vast array of tools.

This is what users will get with each plan:

Essentials – $14.99/user/month/annually – $22.49/user/monthly
Up to 20 users only
Business phone or toll-free numbers
Unlimited calls within the US/Canada**
Enhanced Business SMS
Team messaging
Document sharing

Standard – $20.99/user/month/annually – $28.49/user/monthly
Everything in Essentials, PLUS
No limit on number of users
Business phone numbers in over 100 countries
Unlimited internet fax
Unlimited audio conferencing
Video meetings with up to 100 participants
Up to 24-hour meeting duration
Quality-of-service reports
Popular integrations including
Microsoft 365, Google Workspace, Slack,
and more
24/7 support

Premium – $26.24/user/month/annually – $33.74/user/monthly
Everything in Standard, PLUS
Automatic call recording
Single Sign-on
Multi-site admin and management
Up to 8-digit extensions with site codes
Hot desking
Advanced call handling including whisper, barge, and more
Video meetings with up to 200 participants
Real-time analytics
Popular CRM integrations with Salesforce, Zendesk, and more
Industry-specific integrations with Canvas, Smarsh, and more
Developer platform and custom integrations
Ultimate – $37.49/user/month/annually – $44.99/user/monthly
Everything in Premium, PLUS
Device status reports
Device status alerts
Unlimited storage

Final thoughts...

RingCentral is an affordable business phone system that provides chat, phone, video and messages to staff and customers all in the one place. It boasts a great list of features including; toll-free numbers, call screening, unlimited calls, visual voicemail and others. RingCentral is a popular VoIP service because it’s so easy to use with its intuitive interface (that works on both mobile and desktop), plus the setup is simple and won’t cause you any stress.

RingCentral is a super business VoIP platform (particularly for smaller teams). It’s inexpensive with the Essentials package starting at $14.95/per user/per month/annually. The platform has some great management tools for business owners.