How to Select a POS System with BirdEye for Better Reviews
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Customer engagement is at the heart of any successful company, and everyone is desperate for a top search engine ranking. Luckily, BirdEye integrates with many POS systems to improve your company’s visibility by generating high-quality reviews from customers.
With the right POS software, BirdEye can access your sales data to send review requests to customers. BirdEye gets you real reviews from real customers, making a POS system with BirdEye compatibility the obvious choice to help your company grow.
There are many POS systems that support BirdEye’s review generation software. If you’re thinking about investing in a new POS system, this article will help by providing you with all the details you need to make an informed purchase.
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Why Connect Your POS System With The BirdEye Customer Service Software?
BirdEye works with your POS system to identify customers to submit review requests to. The software targets customers based on certain pre-defined triggers set within your POS system, giving you full control over the review generation process.
Once the integration has been performed and your customer information is captured by BirdEye, the software will automatically send review requests via SMS and email to viable customers who, in turn, improve the visibility of your business.
4 Key Benefits of BirdEye-integrated POS Systems
POS systems with BirdEye integration come with a host of powerful tools to help you grow. Here are some of the key benefits of these systems.
1. Omnichannel Customer Service
Using customer email and phone data, you can create omnichannel experiences to better engage your customers. BirdEye’s POS integrations also provide access to webchat and SMS tools to keep conversations flowing.
Rather than bulk send review requests in an impersonal manner, BirdEye tailors each message to ensure customers feel valued. And by assuring your clients their feedback is important to you, you’re bound to generate more reviews.
2. Data Analytics
Customer reviews, once gathered, can be easily turned into insights. When connected to your POS system, BirdEye will analyse your past data and reviews, turning them into potential actions to help your business with future operations.
With an incompatible POS system, businesses that send requests to their customers for reviews are often met with disinterest or even resentment. BirdEye-integrated POS systems, however, know how to best approach each customer to ensure maximum engagement.
3. Search Engine Optimisation
Search engine optimisation (SEO) is a vital part of how companies operate online. By connecting BirdEye with your POS software, the integration can analyse your company’s market and generate the best keywords and phrases to help you grow online.
When assessing marketing efforts, business leaders often wonder why they aren’t receiving a return on their investment. Simply put, to engage customers you need to get them interested in your company via strong online presence and good reviews, all of which this integration can do.
4. Business Solutions
When a BirdEye account is integrated into a POS system, it utilises customer data to solve problems proactively. The software prompts you to engage at the right moment in the customer journey and answer questions before they’re asked to prevent customer decay.
Productivity Tip:
Many POS systems are compatible with BirdEye, each with its own upsides and drawbacks. BirdEye integrates with multiple platforms, so take the following considerations into account when choosing the best system for you:
- Ecommerce synchronisation. If you run an online store, you’ll want a point-of-sale system that will synchronise your online and brick-and-mortar operations to create consistent experiences across both channels.
- Industry compatibility. Look for systems that are specific to your industry to provide you with features that are especially relevant to your line of work.
- Expansion potential. A POS system needs to support you as your business expands. Consider how well the software deals with higher usage to determine if it’ll serve you well in the years to come.
Other factors to keep in mind are the general functionality and user-friendliness of the system. Once you’ve identified the features important to you, contact a POS consultant who’ll be able to direct you towards a suitable BirdEye-integrated POS system for your business.
We’re here to help you take the next steps in upgrading your POS software. Simply answer a few short questions about your business here, and our consultants will get back to you with a range of free, personalised quotes for BirdEye-integrated POS software.
Can I Integrate BirdEye With My POS System?
BirdEye integrates with several retail and hospitality POS systems. If yours isn’t one of them, don’t worry — there are plenty of options available for you and we’re committed to finding the system that has everything you need for your company to thrive.
What Are the Benefits of POS Systems Which Integrate With BirdEye?
POS systems with BirdEye compatibility allow companies to send out review requests and gain insights from customers to help improve operations. These review requests are generated automatically, using each customer’s information to engage them at the best possible time and maximise your chances of receiving a positive review.
Which BirdEye-integrated POS System Is Best For My Business?
To make the best decision for your business, choose a POS system that supports your industry and offers features to make management easier. Also, consider basics such as the price and UX. To get the most out of BirdEye, you may want to prioritise POS software with a good built-in CRM system.
