What is Vonage?

Vonage is an award-winning VoIP communications provider based in New Jersey and was founded by Jeff Pulver and Jeffrey A. Citron in 2001. Vonage, (formerly known as Min-Xas) was originally a telecommunications service but after it changed its name it began to expand into the B2B marketplace.

To date Vonage services over 100,000 businesses globally and has over one million registered developers. It also boasts 25 billion minutes and messages terminated yearly.

Vonage offers business phone systems, CRM integration, commerce and API’s. They are a popular choice for their HD call quality, easy-to-use interface, video conferencing and five-star security.

Their pricing plans range from $15/month/per-user to $40/month/per-user and they kindly offer a try before you buy 14-day free trial where customers can find out if Vonage is the right provider for them.

What popular features do you get with Vonage?

  • Call forwarding
  • Mobile and Desktop apps
  • Loads of integrations
  • Unified messaging

  • HIPAA compliant
  • An array of hardware available
  • 14-day free trial
  • 3 business plans available

  • Great knowledge base and resources
  • Vonage meetings and video conferencing

Customer Support is available at Vonage

Vonage is ideal for a multitude of industries including: Healthcare, Education, Finance, Retail, eCommerce, Manufacturing, Transportation and Logistics plus the Public Sector. Here is how Vonage can help these kinds of companies/organisations.

Healthcare – Medical experts need the ability to administer essential healthcare to their patients at any time and on any device. The cloud-based communications at Vonage enable practitioners in the field to deliver secure and effective telehealth services.

Education – Vonage cloud-based communications allows digital education platforms to create virtual classrooms, video lectures and mobile tutoring. Vonage enables teachers to perform their job remotely – wherever they are.

Finance – Privacy and compliance are essential when it comes to financial services. Vonage’s API’s, contact centres and unified communications, provide security to the customer on any device.

Retail and eCommerce – Real-time reporting and analytics, central toll free numbers based on the customer’s area code and an efficient voicemail system is what your business needs to boost the agent and customer experience.

Transportation and Logistics – Vonage helps you to keep your customers happy by providing them with real-time updates from your carrier services. You can organise for shipment and delivery notifications to be automated as well as arrange returns or reschedule deliveries with AI, chatbots and voice bots.

Public Sector – Communication API’s, Contact Centres and Unified Communications assist your staff with an improved work experience, allowing them to serve citizens and engage with people.

Manufacturing – Frontline workers in the manufacturing industry aren’t sitting in an office, able to access your emails from a computer. The Vonage Contact Centre provides manufacturing solutions by making it easier to communicate internally and externally. It’s also worth mentioning that Vonage integrates with Salesforce which makes it the obvious choice for factory services and sales teams.

Pros and Cons

  • Great variety of features
  • Trustworthy and secure service
  • Mobile and Desktop apps
  • Microsoft teams integration

  • 27-7 support not available
  • The pricing page on Vonage website is confusing

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How much does Vonage cost?

*based on information provided by the vendor. Actual cost may vary.

Light Plan – $15/month/per-user
Service set up: $0
Calls to Australian landlines: 15c p.min
Calls to Australian mobiles: 25c p.min
Calls to 13/1300: 38c p.call
International calls¹
Mobile app
Call hold/call transfer
Vonage Meetings
Music or messages on hold
Call analytics

Smart plan – $30/month/per-user
(includes everything in the basic plan plus)
Service set up: $0
Calls to Australian landlines: included
Calls to Australian mobiles: 25c p.min
Calls to 13/1300: 38c p.min
International calls¹
Virtual receptionist
Call group
Call queue
Visual voicemail
Call recording – on demand: $5 per month per user
CRM integration: $10 per month per user
World option²: $10 per month per user

Best Plan – $40/month/per-user
(includes everything in the smart plan plus)
Service set up: $0
Calls to Australian landlines: included
Calls to Australian mobiles: included
Calls to 13/1300: included
International calls¹
Call recording – on demand: included
CRM integration: included
World option²: $10 per month per user

Final thoughts...

Vonage has awesome pricing packages for companies that are seeking a cloud-based communication solution. A bunch of extra features are available for purchase but they are sold separately, so businesses only end up paying for what they actually require. Some of the features available include; Local paperless fax, Company call recording, Local Company Number, Conference Bridge (which connects up to 30 participants) and dozens of others.

Vonage. enables companies to integrate with various applications and tools to help with productivity whilst improving customer experiences and employee satisfaction. Vonage integrates with Salesforce, Microsoft teams and Microsoft Dynamics.

Vonage is all about simplicity at a lower cost, it has primarily positive reviews online and umpteen awards for bragging rights. If you are looking for a “flexible cloud based communications platform” that is used by thousands of other companies for reliability, service and ease-of-use. Why not give Vonage a shot? You’ve got nothing to lose.