Comparing the Best CRM Software

Customer Relationship Management (CRM) software puts you in control of your business so that you can keep track of sales, leads, customer interactions and much more. CRM replaces the horde of spreadsheets, databases and applications into a centralised system. The result is organization, efficiency, better time management, and happy clients.

Let’s compare the top CRM software in market.

Compare CRM Providers
Review
Best for
Lead Capture
Cloud based
Free Trial
Starting Price
Business that prefer visual graphics
14 days
$10/usert/month
First Timers
14 days
$14.90/month
SME businesses looking for simple yet advanced solution
14 days
Free
Small teams looking for good technology
21 days
$15/User/Month
CRM specifically for Sales teams
1 month
$25/month
SME looking for simple solutions
1 month
$18/user/month
Reasonably priced solutions
15 days
$12/user/month
Medium to large busineses
30 days
$999/month
"Businesses that use the direct sales method with many sales persons working in the field."
14 days
$19/user/month
SME looking for marketing and sales automation
14 days
$40/month
SME to large businesses looking for all in one solution with limited developers
1 month
$30/user/month
SME to large businesses especially in retail, real estate and construction
1 month
$450/user/year
--
$9.99/mo

 

Monday.com

Monday.com is the project management tool that automates workflows and helps you manage different projects seamlessly. It is the ultimate tool that fosters and facilitates seamless activities among teams with an innovative, user-friendly, and flexible interface.

Key Features

  1. Sophisticated dashboard and easy to use checklist
  2. Third party integrations
  3. Attractive and user-friendly interface

Pros & Cons

  • Visual Tools
  • In Built Time tracker
  • Customizable dashboard


  • Full features only on top tier plans
  • Long wait times with support

Read Review

Pipedrive

Pipedrive is a customer relationship management (CRM) software used by over 100,000 companies across the world. It offers a range of sales-focused and user friendly features that small to medium businesses(SMBs) may find attractive. With its simple and highly customisable interface, you can easily visualise your sales process and tailor-fit the tools to your business needs.

Key Features

  1. Customizable dashboard with drag-and-drop features
  2. Smart forecasting
  3. 280 third-party integrations

Pros & Cons

  • Affordable plans
  • Strong Mobile app support
  • Quick and easy set up


  • Limited features for its low-tier plans
  • No free version

Read Review

HubSpot

HubSpot’s marketing dashboard gives you an overview of your marketing performance, including website traffic, email opens, and conversion rates. This data is presented in an easy-to-understand format so that you can quickly identify areas for improvement.

Key Features

  1. Email integration and automation
  2. Built-In Service Request/Live Chat Functionality
  3. Easy-to-Use Marketing Platform

Pros & Cons

  • Everything you need in one place.
  • Free (forever) plan
  • Excellent customer support


  • Limited features on the free plan

Read Review

Freshsales

What is Freshsales? Freshsales is a Customer Relationship Management(CRM) tool designed for small and medium – sized businesses to enhance sales and marketing capabilities, including inbuilt chat and phone functionalities.

Key Features

  1. Multiple pipeline management
  2. Advanced lead scoring
  3. Smart forms and event tracking

Pros & Cons

  • Clean, simple, and easy to use
  • Sales process is flexible
  • Excellent customer support


  • Cannot export data to a third-party solution
  • The lead generation tool is not available on every plan.

Read Review

Salesforce

Salesforce is a customer relationship management (CRM) tool that employs cloud-based features in helping businesses deeply understand their customers and ultimately drive more sales. Salesforce Inc., a well-known American firm, is the brain behind this technology.

Key Features

  1. Chatter application for discussions
  2. Availability of mobile app
  3. Inclusive marketplace known as AppExchange

Pros & Cons

  • Easy to scale
  • Incorporates MFA (Multi-Factor Authentication) and SSL (Secure Socket Layer)
  • Third party integrations


  • Extra costs for add-ons
  • Too complex for small businesses.

Read Review

Capsule

Capsule is a Customer Relations Management (CRM) software designed to facilitate effective communications and relationships between businesses and their clients and leads. Typically, it boosts the productivity of your business in every area that has to do with generating leads, marketing, making sales, and supporting your customers.

Key Features

  1. Sales forecasting
  2. Contact management
  3. Optimum security & permissions

Pros & Cons

  • Amazing integration option
  • Reminders for leads not in contact for a while
  • Reasonably priced


  • No in-built function for email marketing
  • Most features restricted for free users

Read Review

Zoho CRM

Zoho CRM is a customer relationship management software (CRM)designed to help businesses streamline their operations to provide excellent value to their clients. It offers a suite of tools for managing and monitoring every aspect of the business, from its customers to sales and marketing efforts, including sales pipeline and forecasting.

Key Features

  1. Sales Force Automation
  2. Canvas Design Studio
  3. Predictive Sales with Zia

Pros & Cons

  • Easy to use
  • Affordable
  • Multiple plans and features


  • Lots of customisations needed to start
  • Limited features on low tier plans

Read Review

Oracle CRM

Oracle is a customer relationship management (CRM) service provider that offers a variety of CRM marketing and program solutions to small and medium businesses. Its features include customer segmentation, lead management, and opportunity management.

Key Features

  1. Customer Segmentation
  2. Lead Management
  3. Sales Pipeline Management

Pros & Cons

  • On demand technology on mobile
  • Easy to use
  • Cloud based


  • Hard to set up without Oracle support
  • Customisation might be challenging

Read Review

Zendesk Sell

Zendesk Sell is a comprehensive Customer Relationship Management(CRM) software solution designed to help businesses coordinate their full range of sales and customer management processes.

Key Features

  1. Email integration and sync
  2. Sales engagement tools
  3. Task automation for uninterrupted workflow

Pros & Cons

  • Mobile app
  • Helpful analytical tools
  • Integrated calling


  • Very basic social media automation
  • High priced

Read Review

Keap

Keap is a cloud-based sales and marketing solution that combines a CRM program, marketing automation, and e-commerce functionality into one package. Keap assists small businesses in various industries with sales automation and customer experience management.

Key Features

  1. Manual addition of contacts
  2. Keap tags for contacts classification
  3. Inbuilt appointment management functionality

Pros & Cons

  • Client segmentation
  • Campaign builder
  • Easy to use


  • Training needed to use
  • Limited contact storage and reporting

Read Review

Quickbase

Quickbase is a cloud-based application development software that serves as both CRM and sales management software. Consider a situation in which you can either get software limited to just one function or one that will allow you to build many applications that serve different functions within itself.

Key Features

  1. Availability of application templates
  2. Integrations management
  3. Centralizes information from different sources

Pros & Cons

  • Easy to customise
  • No hardware needed
  • Third party application integration


  • Customer service is available only via online form
  • Limited real time connection

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Sage

Sage CRM is a Customer Relationship Management software for small to medium-sized businesses. It is an advanced CRM solution that comprises three core modules: Sales, Customer Service, and Marketing.

Key Features

  1. Sales revenue forecasting
  2. Powerful salesforce automation
  3. Contact and account management

Pros & Cons

  • Constant updates make it current and relevant
  • Easy to use
  • Third party application integration


  • Sage CRM has a restricted number of compatible apps.
  • Support is limited and slow

Read Review

Constant Contact

Constant Contact is a digital marketing platform helping businesses stay in touch with their customer base and helps them make the most out of their leads.

Key Features

  1. Customer behavioural tracking
  2. Records customer touchpoints and engagements
  3. Dynamic database best for follow-ups

Pros & Cons

  • All-in-one suite to improve your digital marketing efforts
  • Fully automated campaign tracking
  • Solid analytics to monitor and optimise your campaigns
  • Excellent productivity workflows


  • Some tools are still under development
  • It can be expensive if you have thousands of contacts in your email list

Read Review