Comparing the Best VoIP service providers

VoIP service is the technology that allows voice communication over the internet. It takes the audio, compresses, encrypts it into small data packets. These packets travel through the networks until they reach their destination, where they are re-transformed into the audio data. It mimics the functionality of a traditional phone with such capabilities.

Business VoIP phone services have been evolving for over a decade and typically do not require much in the way of hardware now compared to the traditional phone systems. With so many options on the market, you will need to research before choosing the right phone solution for your business.

Let’s compare the top VoIP services in market.

Compare VoIP Services Providers
Reviews
Best for
Toll free number
Users
Video conferencing
Call conferencing
Business SMS
Call recording
Voicemail transcription
RealEstate, Not for Profit, Law firms, Manufacturing, Retail, Restaurants, Tech, Construction, Automotives, Hospitality, Start-ups, Churches, Advertising
Unlimited
Small business and large enterprise
Unlimited
250
Small and medium-sized businesses, particularly if the workforce is geographically dispersed or working from home.
Unlimited
25
Healthcare, Franchise, RealEstate, Consulting, Service industry
From 3 user onwards
Small businesses and entrepreneurs
1 provided
1
Isn't Built In
Healthcare, Education, Finance, Retail and eCommerce, Transport and Logistics, Public Sector, Manufacturing
Unlimited
100
Financial services, High tech, Healthcare, Education, Manufacturing, Retail, Customer services, Not for Profit, Restaurants, Automotives
Unlimited
Voicemail to text
Small and medium-sized businesses, particularly if the workforce is geographically dispersed or working from home.
Limited
Entrepreneurs, Small and Medium sized business and larger Enterprise
From 1 user onwards
Entrepreneurs, small to medium-sized businesses in all industries
From 1 user onwards
Small to medium enterprises, contact centers, and marketing or sales organizations.
5
5
Early startups, single-person operations, virtual or multiple businesses, and small to medium-sized brick-and-mortar stores

 

RingCentral

RingCentral is an all-in-one communications provider that simplifies interactions in the workplace with call, meet and message into one simple app. RingCentral’s communication solutions are affordable, flexible and allow businesses to interact and collaborate from anywhere and on any device.

Key Features

  1. Video conferencing
  2. Call logging and recording
  3. Virtual
  4. Ring Groups

Pros & Cons

  • Great customer service
  • Great audio and video quality
  • Easy to set up
  • Software support


  • Limited Interactive Voice Response

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Vonage

Vonage (formerly known as Min-Xas) is an award-winning VoIP communications provider offering business phone systems, CRM integration, commerce and API’s. They are a popular choice for their HD call quality, easy-to-use interface, video conferencing and five-star security.

Key Features

  1. Mobile and Desktop apps
  2. Unified messaging
  3. Vonage meetings and video conferencing
  4. HIPAA compliant
  5. 14-day free trial

Pros & Cons

  • Great variety of features
  • Trustworthy and secure service
  • Microsoft teams integration


  • 27-7 support not available
  • The pricing is confusing

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Ooma

Ooma office is a phone service for small businesses. It enables business owners to communicate with their customers and staff from anywhere. Ooma boasts over fifty features including a Free Mobile App, a Virtual Receptionist, Music OnHold plus an array of other Call Management, Setup and Mobility Features.

Key Features

  1. Unlimited domestic calling and Free number porting
  2. Virtual fax
  3. Conference line to Ring Groups
  4. Music On Hold and Transfer music

Pros & Cons

  • Feature-rich
  • Easy to use
  • No fixed contracts
  • Great customer support


  • Limited integrations
  • Costs money to activate

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Grasshopper

Grasshopper is a virtual phone system for entrepreneurs. It adds a business line to yourpersonal phone–saving you cash, keeping your work life separate from your private lifeand making your business appear larger and morecompetent with personalizedgreetings, call handling and extensions.

Key Features

  1. Desktop and Mobile Apps
  2. Simultaneous Call Handling and Business Texting
  3. Customer Greetings
  4. Virtual Fax

Pros & Cons

  • Affordable Pricing
  • Ease of Use
  • Great for small businesses
  • Extensive support library


  • Limited features and add-ons
  • Existing Landline or mobile number required

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Zoom

Zoom is practically a household name thanks to the popular video conferencing software that emerged onto our computer screens in late 2012. Yet, the company also provides a serious cloud-based business VoIP phone service that caters to businesses of all sizes due to its modular price structure. The comprehensive features provided by Zoom Phone are everything you’d expect in a high-end business phone system, with optional add-on plans to customize or enhance your core services.

Key Features

  1. Convert call to Zoom video
  2. Active noise and echo cancellation
  3. Toll-free number availability
  4. SMS & MMS features

Pros & Cons

  • Both pay-as-you-go and unlimited calling plans are available
  • Over 34 integrations with major CRM, calendar, email, and conferencing software
  • Holiday and business hours routing as standard
  • 24/7 Customer support


  • One number is included with monthly charges for additional numbers
  • The lower tier plans only include domestic calling

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Dialpad

DialPad provides one of the pre-eminent business VoIP communication platforms currently available to small, medium, and large businesses. With customers like Uber Technologies, Stripe Inc, WeWork, and Motorola Solutions, you’d have to think that DialPad isdoing something right. DialPad’s all-in-one communication platform does away with the usual business solutions that use multiple applications stitched together. You get chat, audio, and video, which can be used and transferred between any device. All in one interface and under one contract.

Key Features

  1. A 100% uptime SLA for Enterprise clients
  2. AI-based voice intelligence as standard
  3. Call analytics as standard
  4. Toll-free numbers available

Pros & Cons

  • Intuitive multi-level call routing
  • Feature-rich entry-level plan
  • Device agnostic software
  • Live call switching between devices


  • No 24/7 standard plan support
  • Low video conference participant limits

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Nextiva

Nextiva helps businesses to expand and thrive with their voice-over-internet protocol(VoIP)phone service, text messaging, video conferencing and superb CRM software. Since the pandemic, more people find themselves in the remote workforce than ever before and Nextiva can help businesses do it successfully by using a safe and protected “business communications platform called NextOS. The system allows businesses to participate in conference calls, deliver live presentations and manage their company’s phone service with Cloud PBX.

Key Features

  1. Analytics and Reporting tools
  2. Video and audio meetings
  3. Unlimited calling in North America
  4. Call Screening

Pros & Cons

  • Perfect for small to mid-size businesses
  • 24/7 Support
  • Free trial available
  • Feature-rich Communications Platform


  • Basic Integrations compared with competitors
  • Video conferencing not included in the Essential pricing plan

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GoToConnect

GoToConnect is an inexpensive, extensive, all-in-one VoIP business phone and meeting system. Its products and services are cloud-based and use mobile, desktop, or web apps, allowing your workers to work remotely and connect from anywhere. This highly customizable system offers many advanced features as standard, many of which are not commonly found in other VoIP providers’ standard plans. It also integrates video-conferencing and team chat while supporting high call volumeoperations such as contact centres or sales and marketing departments.

Key Features

  1. Toll-free numbers available in USA
  2. Screen sharing
  3. Unlimited extensions
  4. Customized messages and greetings

Pros & Cons

  • An integrated VoIP communications platform offering phone, video, and chat
  • 14-day free trial
  • Call filters can route important calls directly to an employee
  • Supports SMS and MMS messages in the US and Canada


  • The knowledge base for self-help is a bit clunky and difficult to use
  • Voicemail to email and e-Fax is not available on the basic plan

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Onsip

OnSip is a VoIP service provider supplying scalable cloud-based business communications that replace the old desk-based phone lines and PBX systems once used by organizations. The company offers a comprehensive menu of features that allows you to design the communications system to suit your specific business needs. While many standard VoIP features are offered for small to medium-sized businesses, OnSip goes one step further with features a larger organization might need. These include browser-based unified communications, international VoIP calls, and hardware agnostic software allowing you to choose your own equipment.

Key Features

  1. Pre Recorded announcements for queuing and Call parking
  2. Specific area-code phone number selection
  3. Website chat functionality
  4. Call recording

Pros & Cons

  • Integrates with third-party softphones
  • Supervisor call monitoring, call whisper, and barge-in features
  • Dial-in audio conferences with PIN
  • Video conference calls


  • Video conferencing capped at five people
  • No texting feature

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Phone by web.com

Phone by Web.com isa VoIP service created by a partnership between Web.com and Phone.com to provide seamless, cost-effective phone services to small and medium business professionals. This app is available on mobile phones and desktops and does everything a conventional phone network provider does and more. Phone by Web.com allows you to use the same device for personal and business purposes, as its flat subscription fee lets you use two numbers. If you still want to maintain your old number, you have the option to port, meaning you can keep that number and get a new one for your business.

Key Features

  1. Inexhaustible calls and text messages
  2. Customized/vanity numbers and two virtual phone numbers
  3. Voicemails with transcriptions
  4. Phone tree for inbound calls

Pros & Cons

  • Flat monthly fee that gives you access to unlimited calls and texts.
  • Easy to navigate and setup
  • You can use Phone by Web.com anytime and from any location
  • Calls aren’t static, and there’s little to no distortion.


  • Its scalability is lacking because it doesn’t integrate other systems like the PBX
  • You can only send MMS texts if you use a local number

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VoxDirect

Voxdirect is a B2B communications platform that provides a complete cloud-based unified phone system to small businesses. The system provides business VOIP that allows toll-free numbers, a virtual assistant, dedicated business numbers, and text messaging and marketing options. Such business phone systems normally cost an organization thousands to implement. Yet, Voxdirect is available at a low monthly charge and is aimed squarely at solopreneurs, micro-businesses, and small to medium-sized establishments.

Key Features

  1. Five number conference calls
  2. Wifi calling when no reception
  3. Voicemail and transcription as standard
  4. Toll-free number availability

Pros & Cons

  • Unlimited virtual assistants
  • Receives faxes, converts them, and sends them by email
  • Unlimited call and 1-to-1 texts
  • Multiple extensions supported


  • Customer service is not 24/7
  • Desktop use requires a web page interface rather than an app

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Phone

Phone.com is a U.S-based telecommunications company with a cloud-based platform that offers businesses and entrepreneurs a wide range of Voice-over-IP (VoIP) services. Phone.com help companies, especially small businesses, manage menus, routing, phone greetings, conferencing, fax, SMS, and MMS, among many others.

Key Features

  1. Compatibility with many phones.
  2. Call routing and call queues
  3. Quality audio and video conferencing
  4. Voicemail transcription

Pros & Cons

  • 30 day money back guarantee
  • SMS filter keeps business and private messages separate
  • HD voice technology
  • Flexible Plans


  • Limited third party integrations
  • Limited features on standard plans

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